Welcome to Photo Day Pros! We appreciate your trust in our photography services. Our policies are designed to ensure a smooth, transparent, and enjoyable experience for all clients. By using our services, you agree to the following terms:
1. General Information
- Company Name: Photo Day Pros
- Location: Central Florida
- Contact Information:
- Call: (407) 901-6779
- Email: info@photodaypros.com
- These policies apply to all photography sessions, orders, and related services provided by Photo Day Pros.
2. Booking and Payment
- Session Fees: A session fee or deposit may be required at the time of booking to reserve your date and time. This fee is non-refundable and will be applied to the total cost of your session.
- Payment Methods: We accept major credit cards, PayPal, and other secure online payment methods. Full payment for services and products must be made before final delivery of images.
3. Cancellations and Rescheduling
- Client Cancellations: If you must cancel your session, please notify us at least 48 hours in advance. Deposits are non-refundable, but we will work with you to reschedule once without additional fees when reasonable notice is given.
- Photographer Cancellations: In the rare event we must cancel due to an emergency or unforeseen circumstances, we will offer you the choice of a full refund or rescheduling at no extra cost.
4. Session Policies
- Punctuality: Please arrive on time. Sessions may not be extended beyond the scheduled end time to accommodate late arrivals.
- Cooperation: We ask that all participants follow the photographer’s instructions to ensure the best possible results. For school, sports, or event photography, we may coordinate with organizers or designated contacts to maintain a smooth workflow.
5. Proofing, Ordering, and Products
- Proofing Galleries: Proof images will be posted in a secure, password-protected online gallery for a limited viewing period. Instructions for accessing and ordering will be provided via email.
- Prints and Products: Orders for prints, albums, digital downloads, and other products can be placed through the online gallery. Full payment is required at the time of order.
- Digital Downloads: Digital files are provided as high-resolution JPEGs. No raw or unedited files will be delivered.
6. Delivery and Turnaround Time
- Turnaround: Typical turnaround times vary by service. School and sports galleries may be available within 7-14 business days, while family or event sessions may require 2-4 weeks. Specific timelines will be communicated at the time of booking.
- Shipping: Print products, if ordered, will be shipped to the address provided at checkout. Shipping fees and times depend on the carrier and destination.
7. Refunds and Returns
- All Sales Final: Due to the custom nature of photography, all orders, including prints and digital files, are final and non-refundable.
- Damaged Products: If a print or product arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We will gladly work with you to replace the item at no additional cost.
8. Privacy and Data Protection
- Client Information: We respect your privacy. Any personal information collected (e.g., names, emails, phone numbers) is used solely for communication and fulfillment of services.
- Data Security: Your information is stored securely. We do not sell or share personal details with third parties except as necessary to fulfill orders (e.g., print labs or payment processors).
9. Intellectual Property and Usage Rights
- Photographer’s Copyright: All images remain the intellectual property of Photo Day Pros. We grant clients a limited license to use and share their purchased digital images for personal use, such as printing, framing, or posting online.
- Non-Commercial Use: Images may not be used for commercial purposes without prior written consent. Additional licensing fees may apply for commercial usage.
10. Limitations of Liability
- No Liability for Circumstances Beyond Control: Photo Day Pros is not responsible for accidents, injuries, or property damage that occur before, during, or after the photography session.
- Data Loss: In the rare event of data loss due to equipment malfunction or storage failure, we will either reshoot the session at no cost or refund your session fee.
11. Changes to Policies
- Updates: Photo Day Pros reserves the right to revise these policies at any time. Changes will be posted on this page, and continued use of our services after updates constitute acceptance of the revised terms.
Last Updated: 12/15/2024
If you have any questions or concerns about these policies, please contact us at [Email Address]. We appreciate your business and look forward to capturing your special moments in Central Florida and beyond.
